Response Time
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us for assistance with deposits, withdrawals, verification, or site navigation - live chat is usually the fastest route. Email support is available for detailed enquiries and document submissions, and we offer dedicated channels for VIP or affiliate matters. See the contacts below for the quickest way to reach the right team.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email. Typical response: under 1 minute on chat, 4-8 hours by email. |
| General enquiries | [email protected] - general enquiries and document uploads. Expect email replies within 4-8 hours. |
| Affiliate enquiries | [email protected] - partnership enquiries and commission support. Reply within 24 hours. |
| Phone | +1 416 582 7043 - phone support for Canadian callers, available during listed hours. |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues, or when you need to send documents, email is our preferred contact method: [email protected]. Please include a clear subject line, your account username, and up-to-date contact details to avoid delays. Attach any relevant files (ID, bills) and allow up to 48 hours for a full response; this helps us resolve your request faster.
Contact Form
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" required placeholder="Write your message here" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#d62828;color:#fff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Support requests are usually handled quickly; most inquiries are answered within one business day. More complex issues, such as security checks or third-party reviews, can take longer depending on their nature and the verification required. We aim to keep you updated by email and live chat while your case is reviewed, and we’ll let you know if additional time is needed.
Feedback
We’d love to hear from you - share feedback, suggestions, or ideas to help improve the site. Every message is read carefully by our team and used to refine features, promos, and the overall user experience. Your input helps shape updates and fixes, so please reach out with anything that would make your time here smoother and more enjoyable.