Privacy Statement

This Privacy Policy explains how Red Tiger collects, uses, and protects personal information when you create an account, place wagers, or use our site and apps. We respect your privacy and describe below what data we gather, why we need it, how we keep it safe, and the choices available to you as a player in Canada.

Types of data we collect

We collect different categories of information to operate accounts, process transactions, and provide customer support.

Personal data

This includes name, date of birth, email address, telephone number, billing and residential address, government ID for verification, and any documents you upload to confirm identity or payment methods.

Technical data

Technical data covers IP address, device and browser details, operating system, cookie identifiers, and usage logs. This helps us secure accounts and optimise site functionality on desktop and mobile.

Transactional data

We keep records of deposits, withdrawals, wagers, game history, bonus activity, and any communication with support. Transactional data is used for account management, dispute resolution, and meeting our compliance obligations.

How we use your information

We use your information to create and manage your account, process payments, verify identity, prevent fraud, comply with legal and regulatory requirements, respond to enquiries, and improve our services. We may also use aggregated data for analytics and reporting purposes.

Data protection practices

We protect data using industry-standard technical and organisational measures, including encryption in transit, secure servers, access controls, and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, analyse site performance, and deliver relevant content. You can manage cookie preferences through your browser settings or via the cookie management tool on the site. Blocking cookies may affect functionality.

User rights

As a user in Canada, you have rights to access, correct, or request deletion of personal information held about you, subject to legal or operational retention requirements. You can also object to certain processing or request restrictions on use of your data.

Access, correction and deletion

To access, update, or delete your personal data, contact our support team through your account or by emailing [email protected]. We will respond to verifiable requests and may ask for identification to protect your privacy.

Information sharing and third parties

We share personal data with trusted third parties when necessary to provide services, including payment processors, identity verification services, fraud prevention vendors, and game providers. When RedTiger works with partners, they are contractually required to protect data and use it only for agreed purposes.

Privacy policy updates

We may update this policy periodically. Material changes will be posted on the site with the effective date. Continued use of our services after updates means you accept the revised policy.