General Terms and Conditions

This page sets out the terms and conditions that govern your use of Red Tiger’s online casino and betting services in Canada. It explains the relationship between you and our company, the rules that apply to accounts, promotions, payments and dispute handling, and what you can expect when you use our site or app. By registering an account and playing with us you agree to these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide your real name, date of birth, address and contact details when asked, and update them if anything changes. Only one account is permitted per person, household and payment method. We may close or suspend duplicate accounts and retain any balances where abuse is suspected.

Protect your password and login details. Notify us immediately if you suspect unauthorised access. We may require additional identity checks, request documents or block account access while verification is in progress. Failure to complete verification when requested may delay or prevent withdrawals.

Eligibility requirements

To register and play you must be legally permitted to gamble in your jurisdiction and at least 18 years old unless local law sets a higher age. We do not accept accounts from jurisdictions where our services are restricted. If you are located in a restricted area you must close your account and contact support.

Acceptable platform use

Use of the platform must be lawful and in good faith. Prohibited activities include fraud, chargebacks, collusion, creating multiple accounts, using automated betting tools not authorised by us, and attempting to manipulate games or promotions. We monitor play for irregular patterns and may limit or close accounts that breach these rules.

General bonus and promotion rules

All bonuses and promotions have specific terms shown on the promotion page. Typical rules cover eligibility, wagering contribution, game restrictions, maximum stakes while a bonus is active, expiry and withdrawal conditions. Only one bonus may be active at a time unless a promotion explicitly states otherwise. We reserve the right to withhold or void bonuses and winnings if we suspect abuse or manipulation.

Deposits and withdrawals

Payment methods, minimums and processing times are displayed in the cashier. We require KYC checks before processing withdrawals and may request proof of identity, address or payment method ownership. Third-party fees or conversion charges from banks or payment providers are your responsibility. Large or unusual withdrawals may be subject to additional checks and scheduled payouts to comply with our security procedures.

Dispute resolution

If you have a concern, contact our support team first by live chat or [email protected]. We aim to resolve issues promptly. If a matter remains unresolved you may escalate to the licensing or oversight authority named in the site footer; their contact details will be provided there. Decisions on account closure, withheld funds or suspected fraud are made in line with these terms and applicable law.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email to the address on your account. Continued use after changes are posted constitutes acceptance. For questions about any update contact [email protected].

If you need help with responsible play, account limits, self-exclusion or any other concern, our support team and the tools in your account are available to assist. Thank you for choosing RedTiger.