Player Privacy Policy

This Privacy Policy explains how Red Tiger collects, uses and protects personal information when you create an account, play games, make payments or otherwise use our services in Canada. We value your privacy and set out what data we collect, how it is used, who we share it with and the choices available to you.

Types of data we collect

Personal data

When you register an account we collect personal information such as your full name, date of birth, email address, phone number and postal address. We also collect identity documents and verification details where required for age checks and KYC (know your customer) verification.

Technical data

We collect technical information automatically when you visit our site or use our app. This includes device type, operating system, browser, IP address, device identifiers, geolocation data (as permitted) and activity logs that show pages viewed and interactions with our services.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, transaction dates and amounts, bet history, game activity and account balance records. We keep records necessary to process payments, handle disputes and meet our compliance obligations.

How we use your information

We use your information to operate and improve our services, process payments, verify identity, prevent fraud, handle support requests and comply with legal and regulatory requirements. We may also use data to communicate account notices, security alerts and service updates.

Data protection practices

We apply organisational and technical safeguards to protect personal information from unauthorised access, disclosure, alteration or destruction. Measures include encryption in transit, access controls, secure storage and regular security assessments. Access to personal data is limited to employees and third parties who need it to provide our services.

Cookies and tracking technologies

We use cookies and similar technologies to support site functionality, remember preferences, analyse traffic and tailor your experience. You can manage cookie settings through your browser. Some essential cookies are required for account security and cannot be disabled if you wish to use certain features.

Information sharing and third parties

We do not sell your personal information. We may share data with service providers who assist with payments, identity verification, customer support, analytics and fraud prevention. We may also disclose information where required by law or to protect our legal rights. Third parties process data under contract and are required to protect it.

User rights

If you are located in Canada you have rights to access, correct and, where applicable, request deletion of your personal information. You may also object to or restrict certain processing and ask for a copy of your data in a commonly used format. We will respond to requests in line with applicable law.

Access, correction and deletion

To access, update or request deletion of your personal data, contact our support team. We may require verification before making changes. Certain records need to be retained to comply with legal and regulatory obligations, so deletion may be limited in some cases.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.

For privacy inquiries or to exercise your rights, please contact us at [email protected].